Privacy Policy

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and contact details you provide when registering or contacting us.
Usage Data: Information about how you interact with our website, including pages visited and time spent.
Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.

How We Use Your Information

We use your information for the following purposes:

To provide and maintain our services
To notify you about changes to our services
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent, and address technical issues

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

When you request image or video generation or editing, we process the prompt, uploaded reference files, selected settings, and generated results needed to fulfill the request. Relevant content is transmitted to the selected model's provider and the infrastructure providers that deliver and store results. We also send generation prompts and an account-related identifier to Creem's content moderation service to screen requests before generation. Do not include sensitive personal information in prompts or uploads unless you are authorized to share it and it is necessary for your request.

Saved generation history and files remain associated with your account so you can return to your results. Publishing to the community makes the selected content publicly accessible; keeping a generation private does not prevent the processing needed to provide the service. For privacy questions or requests about access or deletion, contact support@cinepixel.ai.

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.